Crius Energy Management, a leader in the retail energy industry, is seeking a Senior. Manager of Operations to manage our growing operations team and processes. If you are a hands-on operations manager who thrives in a high-volume environment and are a leader who is looking for an opportunity to inspire and mentor a large team, this is a great opportunity for you.
In this critical leadership role, the Senior Manager of Operations is responsible for the overall strategy and execution of the daily back-office operational activities including: the customer acquisition life cycle, billing, transactional management, exception management, and commercial operations. With a focus on timeliness and accuracy, the Senior Manager will manage and monitor the day to day operations to ensure an efficient, high quality operation. This includes coordination of activities with other departments and outside vendors. You will also be responsible for managing the development and implementation of goals, objectives, policies and procedures and long-range growth and development plans and programs for the team. The Senior Manager will supervise department managers and team leaders and ensure all activities are being performed, measured and improved to reach the highest possible levels of quality, efficiency and cost-effectiveness.